IT Service Delivery

It is not possible to deliver large BAU and project change successfully without defining the IT Service Delivery operations, to support and maintain the end product. Implementing service delivery quality processes and a sound framework to govern your service management success is essential. Our consultants can support you in many ways, whether that be assessing an existing IT Service Management (ITSM) design, team or specific processes, or helping your Service Delivery Manager (SDM) review ITIL change management process flow diagrams. We can also undertake audits of third party managed service providers and their adherence to contractual service level agreements (SLAs) or support an ITIL service transition from one provider to another.

We will undertake assessments on an independent concultancy basis, or we can augment your existing Service Delivery Team to implement the necessary service models and documented processes, to provide high quality service management, improved SLAs and speed of incident resolution.

• Evaluation of technical and service processes.
  • Incident management
  • Change management
  • Escalation management
  • Documentation and process flows for Information Technology Infrastructure Library (ITIL), ISO standards, COBIT, SIAM, etc.
  • 3rd party supplier process documentation.
  • License ownership and usage
  • Database validation and systems tidy-up e.g. remove old redundant configuration.
• Review and reengineering of service processes and SLAs, addressing process gaps that could lead to Service Improvement Plans (SIPs), before they become an issue.
• Increased project and operational productivity and efficiency.

If we can help please get in touch.