HiSynergy provides independent programme and project governance for contact centre and telephony transformation initiatives.
We support organisations by establishing clear governance, providing experienced delivery leadership, and ensuring suppliers are managed effectively to deliver agreed outcomes.
This service is typically engaged when programmes involve multiple suppliers, complex dependencies, or heightened delivery risk, and where internal teams need independent oversight and experienced leadership.
We are commonly asked to support:
HiSynergy acts as an independent delivery authority, working alongside client teams and suppliers to maintain control, transparency and momentum throughout the programme lifecycle.
Our support typically includes:
We operate independently of technology suppliers and system integrators, allowing us to challenge delivery plans, test assumptions and intervene early when risks emerge.
Our approach is grounded in practical delivery experience, ensuring governance is proportionate, effective and focused on outcomes rather than process for its own sake.
Effective governance enables organisations to:
This service is often engaged following technology selection, or alongside RFP activity, to ensure decisions translate into successful delivery.
