Customer Experience Strategy Consulting

Before you embark on costly contact centre IT upgrade programmes, or if you’re unsure of how to make the most of your call centre environment and technical telephony solutions, we can assist you via our IT consultancy services. We can provide independent customer experience strategy consulting, undertaking an evaluation of your omnichannel technologies (telephony, unified communications and contact centre), IT and Business Operational challenges, and your existing IT strategies and architecture. The purpose of the evaluation is to identify efficiency gains and to drive direct benefits into your business.

Our IT consultancy services analyse and evaluate your specific requirements, identify whether existing products are available within your environment and, if necessary, identify products in the customer engagement and customer experience marketplace, to fulfil your needs.

Our consultants:

• Are agnostic of suppliers, solutions and technologies.
• Will identify and understand your problem statements and essential requirements.
• Will complete an independent assessment of your technical solutions.
• Will undertake an independent market assessment.
• Can undertake supplier interviews, whether they are existing or potential technology suppliers.
• Can undertake a resilience and redundancy assessment of your environment.

If we can help please get in touch.