Since our establishment in 2003 we have provided support to CIOs, CTOs, IT Communications Directors and Architects to;
EVALUATE: Understand IT and business challenges and how omnichannel technologies can augment existing IT strategies and architecture, driving direct benefits to the contact centre business operations. Undertaking independent analysis and evaluation of the customer engagement and customer experience marketplace.
DEFINE: Develop requirements and the production of RFIs / RFPs to effectively source the best technical solutions for our customers, delivered by the best IT partner. Management oversight of the end-to-end process to ensure impartiality and independent assessment of solutions and the service providers.
GOVERN: Build a robust project and portfolio management governance structure to guarantee successful delivery. Overseeing the end-to-end programme of works via a proven framework and implementation methodology. Managing all internal and external deliverables, whilst tracking all dependencies and contractual obligations.
FINANCE: Evaluate and estimate IT project Total Cost of Ownership (TCO) and long-term service partnership costs. Identification of any financial shortfalls or potential cost savings.
MANAGE: Implement the necessary service models and documented processes, to provide high quality service management, improved SLAs and speed of resolution.
We provide experience to bridge the gap between our customers and the numerous contact centre suppliers, to find the technology to meet the requirements and to deliver success for all parties.
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